Frequently Asked Questions
What are your Covid-19 policies?
We are asking patients to: wear a mask (one will be provided if you do not have one), arrive only at your appointment time, and come to your appointment alone (unless accompanying a minor).
We are also asking patients with any symptoms of Covid-19 or known contact with a Covid-19 confirmed case to not schedule an appointment until after adequate quarantine.
On our end, we are: taking staff and patient temperatures, disinfecting after each patient, disinfecting common areas frequently, washing our hands even more frequently than we normally do, eliminating contact between patients in our waiting room, screening patients for Covid-19 symptoms (and not allowing patients schedule until after adequate quarantine if they had symptoms or have had contact with a confirmed case), and our providers are wearing masks. Providers with symptoms of any kind are asked to stay home.
Do you accept insurance?
Maple Valley Acupuncture is in-network with Aetna, Kaiser PPO (Lisa O'Flaherty and Tracey Steger only), Lifewise, Premera, Regence, United Healthcare, and other BCBS plans. For Cigna, we will bill them directly (but are out-of-network). We are no longer accepting new AARP/United Healthcare Medicare plan patients. We can provide a superbill for other out-of-network insurance carriers (First Choice, Kaiser Permanente HMO, etc.) that you can submit to your insurance plan for re-imbursement. Medicare does not cover acupuncture.
Please call your insurance company before scheduling an appointment to confirm acupuncture benefits and to find out about any restrictions. Your provider being in-network is not a guarantee of benefits.
Most insurance carriers don't require it, but please confirm ahead of time with your insurance plan if you need pre-authorization and let us know about this prior to your appointment.
Aqua Puncture Therapy (B-12 Injections + Trigger Point Injections) are not covered by insurance.
I was in an auto accident. Do you accept PIP (Personal Injury Protection) claims?
Yes we do. We will need the following information: date of the accident, insurance adjustor contact information, claim number, and your attorney's contact information (if you have one). We have a form in our 'New Patient Info' section regarding PIP claims.
Does it hurt?
Acupuncture is not typically painful - the needles used are as thin as a shaft of hair. Sometimes a very slight prick is felt upon insertion, but after the needles are put in, many patients find that it is quite relaxing.
What should I wear?
Please wear loose, comfortable clothing. We do provide scrubs you can change into if need be.
How much does it cost?
If you're paying at the time of service, our rates are discounted at $120 for the first visit and $85 for follow-up treatments. If we are billing your insurance, the amount billed will be variable based on the treatment performed (it will not match the time-of-service price). Cost to the patient will be variable depending on your insurance company's allowed amount, copay, co-insurance, deductible and benefits. Herbs cost about $19-$25 per week. Payment by cash and check are preferred. We do accept Health Savings Account (HSA) Visa and Mastercards.
Facial Rejuvenation acupuncture is $200 for the first visit and $175 for follow-up treatments.
What is Facial Rejuvenation Acupuncture?
Specialty acupuncture that promotes blood flow, boosts collagen, reduces fine lines + saggy skin. A great Botox alternative! Treatments promote health and well being of not just the face, but entire body, mind, and spirit. Facial gua sha and cupping included (and feels amazing). Recommended series is 12 treatments for lasting results.
Please note - if you have certain health issues, facial rejuvenation acupuncture may not be the best option for you. These include: high blood pressure, problems with bleeding or bruising, severe migraine headaches, Parkinson's disease, recent microdermabrasion (within two weeks), diabetes mellitus, cancer, compromised immune system, hepatitis, skin disease, pregnancy, cold/flu, herpes outbreak, allergic reactions, extreme stress or tension, recent laser treatment, recent Botox treatment, recent dermal filler (Juvederm, Restylane, Radiesse, etc.), and vertigo.
We do not bill insurance for Facial Rejuvenation Acupuncture.
What if I just want to ask some questions to see if acupuncture is right for me?
We offer free 20 minute consultations. You can schedule online here, or call 425-413-3801.
How long does an acupuncture treatment last?
First office visits are typically an hour and twenty minues. Return office visits are about an hour. For Facial Rejuvenation Acupuncture, the first office visit is two hours, return visits are an hour and a half.
How do I make an appointment?
Can I just get herbs, but no acupuncture?
Yes. Herbal consults typically last 40 minutes, and are $65 for the first consult and $45 for return appointments, plus the cost of herbs. Herbal consults involve a discussion of your main complaint and overall health, as well as diagnostic techniques such as feeling the pulse and looking at the tongue.
How many acupuncture treatments will I need?
For most conditions, we recommend at least 6-8 treatments, once per week. Some patients choose to come every week or every two weeks for overall health maintenance. If you have an acute condition, we may recommend two treatments per week. Your acupuncturist will give you a treatment plan after your first visit.
I have an appointment but just came down with a cold/flu. Should I still come in?
Of course! Acupuncture and herbal medicine can effectively treat and shorten the course of acute illnesses.
What does a typical treatment entail?
Your first treatment starts with a discussion about your main health concerns, as well as other conditions and the overall state of your health and well-being. After the discussion, your practitioner will use diagnostic techniques such as feeling your pulse and using light massage on your arms and legs. Points are then selected based on your symptoms and diagnostic findings. Needles are typically left in for anywhere from 10 to 40 minutes. Your practitioner may use two sets of needles for both the front of your body and your back. They may also use massage, cupping, moxibustion, gua sha, or other techniques depending on what you are being treated for. Your practitioner may also give you lifestyle advice on diet and exercise.
What does acupuncture and Chinese herbal medicine treat?
I'm pregnant. Can I still get acupuncture?
Yes! Acupuncture is a great and natural way to relieve morning sickness, aches and pains, anxiety, and insomnia associated with pregnancy. We can also help with labor preparation and breech babies.
Should I eat before my treatment?
It's important not to recieve acupuncture while hungry, especially if it's your first treatment. Try to eat a snack beforehand.
Will I notice results right away?
Some patients notice improvement right away, while for others it can take a number of treatments. It depends on how long a patient has had a certain condition, and the overall health of the patient. Most patients report feeling more relaxed and balanced after their first treatment, but it can take up to six treatments to start to see results.